Last updated: 17 July 2026

Crown IT Experts (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.crownitexperts.com (the “Website”) or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Crown IT Experts is a digital marketing and web development agency based in the United Kingdom.

• Address: 163 North End Road, West Kensington, London, England W14 9NH, UK
• Email: contact@crownitexperts.com

For the purposes of data protection law, Crown IT Experts is the data controller of personal data collected through this Website.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact and enquiry data – your name, email address, phone number, company name and the content of any message you send us through our enquiry or quote forms.
• Newsletter data – your email address, if you subscribe to our newsletter.
• Technical data – IP address, browser type and version, device type, operating system and time-zone setting, collected automatically when you browse the Website.
• Usage data – information about how you use the Website, such as pages visited and time spent, collected via analytics cookies where you have consented.
• Client data – where you engage our services, information reasonably required to deliver the project, such as billing details and business information.

We do not knowingly collect data from children under 16, and this Website is not directed at them.

3. How and Why We Use Your Data

We only process personal data where we have a lawful basis to do so:

• To respond to enquiries and provide quotes – processed on the basis of taking steps at your request prior to entering into a contract (Article 6(1)(b) UK GDPR).
• To deliver our services and manage client accounts – processed for the performance of a contract (Article 6(1)(b)).
• To send marketing communications and newsletters – processed on the basis of your consent (Article 6(1)(a)), which you may withdraw at any time.
• To operate, secure and improve the Website – processed on the basis of our legitimate interests (Article 6(1)(f)) in running an effective and secure online presence.
• To comply with legal obligations – such as accounting and tax record-keeping (Article 6(1)(c)).

4. Cookies

Our Website uses cookies and similar technologies. When you first visit, a consent banner allows you to accept or reject non-essential cookies:

• Essential cookies – required for the Website to function, including remembering your cookie preferences. These are always active.
• Analytics cookies – help us understand how visitors use the Website so we can improve it. These are only set if you accept them.

You can change or withdraw your cookie consent at any time by clearing your browser's site data for this Website, after which the consent banner will appear again. Most browsers also allow you to block or delete cookies through their settings.

5. Who We Share Data With

We never sell your personal data. We may share it with:

• Service providers – trusted third parties who help us operate the Website and our business, such as form-processing providers (used to deliver enquiry form submissions to our inbox), email providers and hosting providers. These providers act under contract and only process data on our instructions.
• Professional advisers – such as accountants, lawyers and insurers, where reasonably necessary.
• Authorities – where required by law, court order or to protect our legal rights.

Where a provider processes data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

6. How Long We Keep Your Data

• Enquiry data – kept for up to 24 months from your last contact, unless you become a client.
• Client and contract data – kept for 6 years after the end of the engagement, in line with UK legal and tax requirements.
• Newsletter data – kept until you unsubscribe or we delete inactive subscriptions.
• Analytics data – retained in aggregated, non-identifying form.

7. Security

We take appropriate technical and organisational measures to protect your personal data, including encrypted (HTTPS) connections, access controls, and reputable UK/EU-based hosting. No method of transmission over the Internet is 100% secure, but we work continuously to safeguard your information and will notify you and the ICO of any qualifying data breach as required by law.

8. Your Rights

Under the UK GDPR you have the right to:

• Access – request a copy of the personal data we hold about you.
• Rectification – ask us to correct inaccurate or incomplete data.
• Erasure – ask us to delete your data in certain circumstances.
• Restriction – ask us to limit how we use your data.
• Portability – receive your data in a structured, machine-readable format.
• Objection – object to processing based on legitimate interests, and to direct marketing at any time.
• Withdraw consent – where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, email contact@crownitexperts.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Third-Party Links

The Website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised “Last updated” date. Significant changes will be highlighted on the Website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@crownitexperts.com or write to us at 163 North End Road, West Kensington, London, England W14 9NH, UK.